Avatar Image

Katy Bak

Katy Bak

Katy Bak

Senior Product Designer
with Psychology background

kbak77@gmail.com

About me

Product Design Through the Lens of Human Behavior & Cognitive Psychology

My Impact Across projects

Reduced processing time by 35-42% across insurance platforms

Decreased manual data entry by up to 80% through workflow optimization

Improved stakeholder alignment by implementing collaborative design processes

Shortened time-to-market by 30% through efficient design-to-development handoff

They trusted me

My ex-coworkers about our collaboration

I am delighted to recommend Katy as a top-notch UX & product specialist. I had the privilege of working with her on strategic, tactical and operational levels in Masterplan as the Mobile Engineering Lead and later the Head of Product. As product specialist, her skills and expertise never failed to impress me. Katy is an incredibly talented and dedicated professional who consistently delivers outstanding results both as an individual contributor and team member.

Peter Kaleta

Head of Product / Software Developer @ Masterplan.com

I had the privilege to work together with Katy in the same Product and Scrum Team. Not only does Katy possess a very sharp mind, always asking the right questions and displaying a deep understanding of user research and user-centric design, but she's also very easy and fun to work with. I was constantly amazed by her fast thinking and her ability to connect the different dots between the product, the user needs and the technical aspects. I've always really really enjoyed working with her and it would be an honour if our path crossed again!

Corinne Ruckstuhl

Product Manager @ Locatee

I had the pleasure of working with Katy at Locatee where Katy was instrumental in building up the design team, establishing a much-needed design system for our core product. Katy was an active and engaged member of the product trio; designing and running experiments with our users to test our product hypothesis. I'd highly recommend Katy for any product-led, customer centric organisations!

Hitesh Sawlani

Product Manager @ Locatee

I had the pleasure to work in a remote UX team led by Katy. She is one of the most impressive professionals I’ve ever worked with. Her UX expertise and her dedication to team members are remarkable. What impressed me the most was her ability to take care of the design details without losing sight of the larger business context. Under her guidance, I gained a variety of useful skills. Any organization would be lucky to work with Katy.

Aga Kaim

UX Researcher @ Masterplan

Experience

Company Icon

Senior UX Designer

2023-2025

Lifeware SA • Contract, Full-time

Selected UX & UI projects • 2023-2025

Zurich Insurance

  • Insurance Broker Portal - end-to-end design

  • Quoting System - end-to-end design

Foyer Global Health

  • Back-office & Customer Portals Redesign

Wealins • Wealth Insurance

  • Sales Broker Portal end-to-end design

  • Notes & meetings management - workflow optimisation

Concordia • Life Insurance

  • Back-office system redesign

Turtleneck • Term Life Insurance

  • Significant UX & UI sales funnel improvements

  • Customer Portal UX & UI redesign

BeautyProtect • Cosmetic Surgery Insurance

  • Sales Funnel UX optimisation

  • Landing page & value proposition optimisation

2023-Present

Digital Psychology Educator

Digital Psychology

2022-Present

Digital Psychology Educator

Digital Psychology

Digital Psychology Educator

Digital Psychology

2022-Present

UX & Product Designer

Collective.xyz • Contract

2022

UX & Product Designer

Collective.xyz • Contract

UX & Product Designer

Collective.xyz • Contract

2022

Lead Product Designer

Locatee • Full-time

2021-2022

Lead Product Designer

Locatee • Full-time

Lead Product Designer

Locatee • Full-time

2021-2022

UX & Research Lead

Masterplan.com • Full-time

2020-2021

UX & Research Lead

Masterplan.com • Full-time

UX & Research Lead

Masterplan.com • Full-time

2020-2021

Product Designer / Strategist

Netguru • Full-time

2017-2020

Product Designer / Strategist

Netguru • Full-time

Product Designer / Strategist

Netguru • Full-time

2017-2020

Education

Master of Psychology • MSc

SWPS University • Poland

2025

Emotional Design Psychology & Neuroscience

AlterSpark • Behavioral Design Academy

2024

Emotional Design Psychology

AlterSpark • Behavioral Design Academy

2024

Design Management • Postgr.

SWPS University • Poland

2018

Medical Engineering • BE

Gdansk University of Technology • Poland

2017

Tools

Useberry

Useberry

Useberry

Maze

Maze

Maze

Qualtrics

Qualtrics

Qualtrics

Hotjar

Hotjar

Hotjar

Mixpanel

Mixpanel

Mixpanel

Google Analytics

Google Analytics

Google Analytics

Figma

Figma

Figma

Framer

Framer

Framer

VS Code

VS Code

VS Code

Hard skills

Quantitative Research

Quantitative Research

Quantitative Research

Qualitative Research

Qualitative Research

Qualitative Research

Data Analysis

Data Analysis

Data Analysis

UX

UX

UX

UI

UI

UI

Prototyping

Prototyping

Prototyping

CSS

CSS

CSS

HTML

HTML

HTML

SQL

SQL

SQL

Digital Psychology Newsletter

Psychology theories made actionable
• my substack newsletter

Psychology theories made actionable • subscribe to my substack newsletter